Sales conditions



1. General provisions

These general conditions of sale (hereinafter, “General Conditions”) apply to all product sales (hereinafter, “Products” or “Product”) purchased through the website http: / / (hereinafter,

The language available to conclude the contract is Italian.

The Customer is obliged to carefully read the General Conditions that have been made available to him on the Website, in order to allow the Client’s memorization and reproduction under the art. 12 of
the Legislative Decree 9 April 2003, n. 70.

The contracts concluded with (as defined below) through the Site are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by the
Legislative Decree 9 April 2003, n. 70 (hereinafter, “Ecommerce Decree”).

2. Seller identification

The seller is Riso della Sardegna S.p.a., Registered Office: Via Laconi, 54, Postal Code 09170, Oristano, Partita I.v.a: 00106280951, Fiscal Code: 00106280951, Rea Number: 96281 (hereinafter referred to as “Riso della Sardegna


3. Product Information

The information relating to the products «Riso della Sardegna S.p.a.» susceptible to distance selling through the Website are available, with the relative product codes, on the Website.
The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.


4. Price

The prices of the products are inclusive of all taxes and duties as well as delivery costs only when they are intended for customers resident in Italy and only for shipments to be
carried out in Italy .

When it comes to customers residing in the European Community countries, prices are shown net of shipping costs, which are instead shown separately. All prices are in any case expressed in euros.


5. Order of Products

The essential characteristics and prices of the Products are shown in the offer related to each Product.

For the purchase of the Products the Customer must complete and send to Riso della Sardegna S.p.a. the order form in electronic format , following the instructions contained in the Site. The Customer
must place the Product in the appropriate “ cart ” and, after having read the Conditions Generali, with particular reference to the contribution for delivery costs and the methods of exercising the
right of withdrawal, and the Privacy Policy, will have to select the desired payment method and choose the option “ send order ” .

Before submitting your purchase order, the Customer will be able to correct any errors in entering the data by following the appropriate modification procedure contained in the Site. In particular, the Customer
has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the “cart”.

By sending the order, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept the General Conditions .

The Customer will have the opportunity to view and follow the status of his order through the “ Orders ” area of ​​his account.

Riso della Sardegna S.p.a. reserves the right to evaluate the acceptance of orders received. Riso della Sardegna S.p.a. will inform the Customer of any impossibility to accept orders received within 30 days
from the day following that in which the Customer has sent the order to and will refund any amounts already paid by the Customer for payment of the supply .


6. Method of payment

The Customer may pay the price of the Products and the related delivery costs using credit card and through bank transfer .


Payment by bank transfer must be made out to:

The order requested will be managed only after receiving the credit on the bank account. Payment by bank transfer has no additional cost (excluding the costs foreseen by your bank). Any bank
charges will be charged to the customer.


Riso della Sardegna S.p.a. accept payments made with the following credit cards and through the Paypal system:

The transaction will be debited to the Customer’s credit card only after:
a) credit card information has been verified,
b) the debit authorization has been received from the company issuing the credit card used by the Customer and
c) the availability of the Product by Rice from Sardinia S.p.a has been confirmed.

No charge will be made at the time the order is sent , except for the costs involved in ascertaining the validity of the credit card data, which will however be
immediately reimbursed.

In the event that, for any reason, the debit of the amounts owed by the Customer proves impossible, the sales process is automatically canceled and the sale automatically


7. Confirmation of receipt of order

In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of execution of the contract, via email, the confirmation of
receipt of the purchase order sent by the Customer
, containing a summary of the General Conditions, essential characteristics of the product ordered, its price, the
amount paid, the existence of the right of withdrawal – with the indication of the times and methods for returning the goods – the geographical address to present any
complaints and information on assistance services and on existing commercial guarantees.


8. Ineffectiveness of the order

No contract must be considered concluded between Riso della Sardegna S.p.a. and the Customer if Rice from Sardinia S.p.a. has reasonable grounds to believe that the Customer
does not operate on the basis of an effective and genuine interest in the purchase of the ordered products, or abuses the right of withdrawal recognized in Article 12 below.
In such cases, the order forwarded by the Customer must be understood to be ineffective. Riso della Sardegna S.p.a. will send to the Customer, by e-mail, a communication
stating the failure to conclude the Contract, also taking care of the cancellation of any charge and / or expense charged to the customer.
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9. Transport and delivery

The Products purchased on the Website will be delivered to the address indicated by the Customer . The Customer has in any case the right to request the
delivery of the products to a physical person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an
adult over the age of 18 will be required. No deliveries will be made to PO boxes.

For every order placed on the Site, Riso della Sardegna S.p.a. emails an electronic invoice of the goods sent , sending it via e-mail or mail to the
holder of the order and making it available at the reserved area of ​​the Agia delle Entrate. For the issuance of the invoice, the information provided by the Customer
at the time of ordering shall prevail. No change in the invoice will be possible after the issuance of the same.

The delivery costs that may be present are charged to the Customer and are clearly highlighted on the Site and in the order form.

All purchases will be delivered via express courier chosen by the customer during the purchase phase among those offered by Riso della Sardegna
S.p.a. (hereinafter, “Corriere”) from Monday to Friday, excluding holidays and public holidays. Riso della Sardegna S.p.a. is not responsible for unforeseeable

Riso della Sardegna S.p.a. will send to the Customer a confirmation e-mail once the Products have been shipped , specifying the
tracking number
of the shipment through which it will be possible to view, after entering the website Corriere, the status of the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a
maximum period of 30 (thirty) days starting from the day following that in which the Customer transmitted the order. in Riso della Sardegna Spa, except that
Riso della Sardegna Spa does not communicate – within the same term, by e-mail – the impossibility to deliver the goods ordered following the occurrence of
unavailability, even temporary, of the Products. In case of such communication, will refund any amounts already paid by the Customer for
payment of the supply.

In the case in which, in relation to the communication of Riso della Sardegna S.p.a. of a delay on the delivery date, the Customer wishes to cancel the Order,
any amount already paid by the same will be reimbursed as soon as possible, and in any case no later than 30 (thirty) days from the day following that in which
the Customer has sent the order to Riso della Sardegna Spa.

For the delivery of the goods it is necessary the presence of the Customer or one of his charge to the address of the recipient indicated
in the order. At the time of delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to
what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in
the number of packages must be immediately challenged by written control reserve on the proof of delivery of the Courier. Once the Courier’s document has
been signed, the Customer can not make any objection regarding the external characteristics of the package delivered.


10. Right of withdrawal

Riso della Sardegna S.p.a. want to ensure complete customer satisfaction.
Pursuant to the article 64 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the
reason, returning the Products purchased through the Website within 100 (one hundred) days (holidays included) which run from the date of receipt of
the products.

To exercise the right of withdrawal, the Customer must send the following form to the following address:

Return and replacement form unsuitable goods

This communication must be sent by fax to n. 0783/302684 or by email at

In case of exercise of the right of withdrawal , Riso della Sardegna S.p.a. will refund the full price of the Products provided
that these are returned by the customer in normal condition, in the original boxes and packaging and only if the return instructions above will
be properly respected (used, tampered with, dirty or without any accessories) . Riso della Sardegna S.p.a. reserves the right to refuse the
return of those Products that do not comply with these requirements. Refunds will be made using the same method of payment used for the purchase.

The delivery costs for returning the Products are Totally borne by ; which will send a courier directly
to the buyer’s home, collecting the product packaged by the customer. Any expenses incurred by the customer for the return carried out
independently and not following our mode will not be reimbursed.

Each delivery will contain easy instructions for the return of the Products. undertakes to promptly refund the customer no later than 30 days from the date of return of the
Products. will send a confirmation e-mail of the refund. will not be responsible for the non-refund or non-compensation for Products returned but which have never been
received by due to loss, theft or damage that are not attributable to

If the Customer wishes to modify or cancel the submitted order , he / she must promptly send an e-mail to Once the Product has been shipped, the order can not be canceled or modified until the goods sent will be
returned to In this case, reference is made to the return policy described above.

IMPORTANT NOTE: in case the return is not accepted by Rice from Sardinia for the reasons indicated above, the return
costs will be charged to the customer with a sum amounting to 15.00 Euro (with prepayment with Paypal o Bank transfer) or use of own
courier, in which case the same decides not to withdraw the article Riso della Sardegna Spa will proceed with the disposal of the


11. Product Replacement

Riso della Sardegna S.p.a. intends to provide Customers with the possibility to replace the Products purchased
through the Website.

To obtain the replacement of a product, follow the procedure indicated below.

The Customer who is not completely satisfied will have to keep all the documentation related to the delivery
and the Product itself in its original packaging and fill in the following form immediately:

Return and replacement form unsuitable goods

The Product to be replaced must be received, in normal state of conservation, returns that present no use, tampering, dirty
or without any accessories will not be accepted. The evasion of the new order is subject to the availability of the
requested Products.

The shipping costs related to the return of the Product are to total load of

IMPORTANT NOTE: in case the return is not accepted by Rice from Sardinia for the reasons
indicated above, the return costs will be charged to the customer with an amount amounting to 6 Euro (with prepayment
with Paypal or bank transfer) or use of your own courier, in which case the same decides not to withdraw the article
Riso della Sardegna Spa will proceed with the disposal of the product.

The replacement Product will be sent to the Customer by courier without additional shipping costs being


12. Conformity defects

In case of conformity defects of Products sold by, the Customer must immediately contact at the email address of

The sale of the Products is subject to the legal guarantees provided by the articles 129, 130 and 132 </ strong> of the Consumer Code. The Customer has the right to the restoration, without expenses, of the
conformity of the goods through repair or replacement or to an appropriate reduction of the price or the
termination of the contract. The customer loses these rights if he does not report to the
lack of conformity within two months from the date on which he discovered the defect. The
direct action to enforce the defects not maliciously concealed by yes prescribes, in any
case, in the term of twenty-six months from the delivery of the asset.


13. Error

The information relating to the Products provided on the Website is constantly updated.
However, the complete absence of errors can not be guaranteed. reserves the right to correct errors, inaccuracies or omissions even after an order
has been sent and also to change or update information at any time without prior notice


14. Applicable law and jurisdiction

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian

For disputes arising from the interpretation, validity and / or execution of these General Conditions,
the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of
the consumer, if located in the Italian territory.


15. Contacts

For further information, please write to the following e-mail address:, or at
the following address: Via Laconi, 54, CAP 09170, Oristano.

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